It seems United Airlines is not keen on its public image, the company making yet another gaffe amid a scandal that severely affected its stocks. Last Saturday, a couple heading towards their destination wedding were kindly asked to debark with no apparent reason, generating yet another PR debacle.
What Triggered the Crew to Deplane the Two?
As with every incident centered around the way United Airlines treats its passengers, there are two sides of the story. According to the carrier, the couple repeatedly tried to upgrade their sitting without paying extra. When they became disruptive, members of the crew politely asked them to deplane, United Airlines providing them with a discounted rate at a nearby hotel and rebooking them for a Sunday morning flight.
On the other hand, Amber Maxwell and Michael Hohl recounted a different tale. It seems that when they boarded the plane, a passenger was spread across their seats, sleeping soundly. Not wanting to spend the rest of their flight awkwardly removing the individual’s limbs from their lap or faces, the two decided to sit on two empty seats a couple of rows away.
After they took their seats, flight attendants promptly asked them to either pay for an upgrade or return to their initial seats. This is where the stories begin to differ. According to Maxwell and Hohl, when they were presented with the two options, they chose the latter. However, a couple of minutes after claiming their seats from the sloppy sleeper, security came and asked them to deplane.
Upon reaching the gate, they politely asked about the reason for their sudden debarkation, and were told that they were highly disruptive. Fortunately, the two did not miss their own wedding as the venue is scheduled for Thursday.
Maxwell and Hohl were flying from Salt Lake City to Costa Rica with a Houston layover. United Airlines helped the couple spend an extra day in Texas, courtesy of their own definition of a disruptive passenger.
United Airlines Is in a Downward Spiral
Even before the dragging incident, the carrier was facing severe financial problems, their profit falling 69 percent compared to the previous quarter. Moreover, even though their income was higher, the company paid more for maintenance, labor, and fuel, registering a shocking profit of only $96 million.
Now, after increasingly more scandals surfaced, United Airlines could lose even more money. For now, the carrier is focused on polishing up its policies, delivering new guidelines by the end of the month. From what passengers are reporting, they still have a lot of polishing ahead of them.
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