The Southwest Airlines website should be working properly again after customers reported experiencing problems during Tuesday.
This the season to be merry! The winter break and holidays are approaching. As such, many have already started heading back home or on holiday.
This spells a busy traveling season. Reports show that airports have already started getting more travelers. And unfortunately, not all technology is constantly up for it.
Southwest Airlines is a well-known air carrier. It was founded in 1967 and is headquartered in Dallas, Texas. The airline is considered as one if not the largest carrier in its domain. More exactly, low-cost flying.
Southwest flights serve about 100 United States-based destinations. They also ensure international flights to 7 countries. Official reports released in July 2016 also offered a few statistics.
As such, the air carrier reported over 3,900 departures per day during peak traveling seasons. However, this traveling period started out with an error.
Reports started flowing in Tuesday about a website glitch. On December 20, around mid-morning, users found it impossible to access the Southwest Airlines website. Upon accessing it, they received the following message.
Potential customers were asked not to refresh their browser. They were informed that they will be automatically transferred. The Southwest.com redirect would follow as soon as possible. But only once the website was back up.
The air carrier also ensured them that they were doing their best. Users were also thanked for their patience. As a plane marked the loading, the problem took longer than expected.
The glitch began was first encountered in the morning. However, it reportedly continued to appear. Throughout the day, the issue affected on and off the Southwest Airlines website.
Its longest period was registered to have lasted some good hours. Still, the glitch had more ramifications than expected. The Southwest Airlines website glitch also affected check-ins.
Users reported encountering problems whilst booking seats. Online check-in services were also down or unresponsive. Other services were also affected.
Some website functions also had a slow resume time. The airline went to release a travel advisory. This came yesterday, at about 5 P.M. Eastern Time. Southwest Airlines website repairs were still underway.
The glitch was still being addressed. As such, users could still face some lingering problems. The travel advisory went to explain, as follows.
According to the alert, domestic bookings were still causing problems. Airlines staff was still working on fixing them. Other website functionalities were also down or not working properly.
As such, functionality issues may still be encountered. However, repairs are underway. Southwest Airlines also went to apologize for any potential inconveniences.
Travelers also reported app problems. The mobile app is believed to have crashed together with the website. Most passengers experienced problems as they were trying to check in. Others faced the issue when trying to change their flight.
Dan Landson, a Southwest spokesman, went to offer details. According to his statements, the glitch did not have an impact on carrier operations.
The Southwest Airlines website glitch was reportedly not the cause of the delays. He stated that Tuesday’s delays had external causes. He gave airport construction works as an example.
FlightAware, the flight-tracking service, was used to analyze the issue. According to it, over 930 Southwest flights were delayed. The number would account for 24 percent of Southwest’s daily schedule.
Affected travelers were eventually able to access the site. Most choose to check in at the Southwest airport ticket counters. Flight changes and information were also available at on-site counters and kiosk.
Still, many turned to social media platforms to inquire about the issue. As the glitch should be resolved by now, passengers should still be prepared. If possible, they should arrive a bit earlier at the airport, in case of other online check in issues.
Image Source: Wikimedia