The social network site which now has over 1 billion users declined to provide details on how many users were affected. But reports that Facebook was down came from all parts of the world that have an Internet connection.
A Facebook engineer said that the incident was caused by a “configuration issue” and the team was working on fixing affected services and get the site back online. The FB staffer also apologized on the company’s behalf for the inconvenience.
But a similar excuse was used Thursday when the site crashed just as the Pope landed in New York City, as one Twitter user put it. The site’s administrators said last week that tweaks made by engineers caused the blackout.
On Monday afternoon, some users said that they only experienced a slow connection, but the majority reported that the site and app went down. Many of them who tried to log in received a “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can” message.
According to a Facebook report, there was a ‘major outage’ at 12:00 p.m. Engineers later explained that the Facebook Graph API, a service used by many app developers to design apps for the social network, crashed. So, that may have caused the problem.
Developers explained that the graph API is the core of Facebook and everything that it is ever posted is processed by the graph, which failed Monday. Engineers do not know yet what caused the crash of the service.
According to another report, a “Facebook-sided issue” caused the service to crash, but engineers were trying to solve the problem and updates were expected to come when there was more info available.
The first outage this month was on Sept 17 and the second was on Sept. 24. It is unusual for Facebook to experience such a widespread issue and for such a relatively long time – 40 minutes seem ages for dedicated users.
Many users flocked to Twitter to complain about the outage or poke fun at the situation using the #FacebookDown hastag. Twitter users who cheered at the news created a #keepitdown hashtag.
But keeping down a site of the size of Facebook for 40 minutes may result in hundreds of millions of lost ad revenue. Its shares also sank four percent several moments after the site crashed.
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