The attorney general in Minnesota filed a lawsuit this week regarding the American telecommunications firm, CenturyLink. This initiative originates from thousands of customers’ observations. Many of them were baffled at the discrepancies between their bills. Therefore, the case will find out if CenturyLink was truly overcharging clients.
Minnesota’s Attorney General Went after CenturyLink because of Overcharging Clients
Attorney General Lori Swanson stated that CenturyLink has been changing its price quotes for a long time with no apparent reasons. The company was frequently refusing the numbers that sales agents issued. Official documents show numerous examples of such cases. For instance, a Columbia Heights client had to pay $29.95 on a monthly basis even though the quoted price was only of $14.95. Other such prejudices are showing even higher unjustified expenses.
The company stated that it was willing to cooperate with Swanson’s office for such matters. On the other hand, its spokespersons claimed that the organization didn’t agree with the Attorney General making this dispute public through a press conference.
“We take these allegations seriously and will review and respond in due course.”
Nonetheless, Swanson’s statement is different from that from CenturyLink. She told media that the company was reluctant to this collaboration. The telecommunications provider refused to hand over the promotions that they send to Minnesota customers and categorized such a demand as an unnecessary burden.
This class action lawsuit appeared the moment when the Monroe-based company announced a $34 billion merger with Level 3 Communications Inc. This move would unlock enough resources to elevate CenturyLink at the same level with companies such as AT&T.
The lawsuit was filed in Anoka County District Court and seeks several methods of compensation. First of all, the Attorney General demands that these mischievous practices of overcharging customers for no reason stop for good. Secondly, she considered that the company should cover restitutions to all it has wronged over the years plus punitive funds. The damages this company supposedly generated can reach even $12 billion.
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